In short: we collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, participate in activities on the Services, or otherwise when you contact us.

Personal information provided by you. The personal information we collect depends on the context of your interactions with us, the choices you make, and the products and features you use. It may include:

• Names
• Email addresses
• Contact preferences

Sensitive information. We do not process sensitive information.

Payment data. We may collect data necessary to process your payment if you make a purchase, such as your payment instrument number and the associated security code. All payment data is handled and stored by Stripe. You may find their privacy notice at stripe.com/gb/privacy.

All personal information you provide to us must be true, complete and accurate, and you must notify us of any changes to it.

In short: some information, such as your IP address and browser and device characteristics, is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use or navigate the Services. This information does not reveal your specific identity but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services. This is primarily needed to maintain the security and operation of our Services and for internal analytics and reporting.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more in our Cookie Policy.

The information we collect includes:

• Log and usage data. Service related, diagnostic, usage and performance information our servers automatically collect when you access or use our Services, recorded in log files. This may include IP address, device information, browser type and settings, activity in the Services, and device event information.
• Location data. We collect location data such as information about your device's location, which can be precise or imprecise, generally based on your IP address. You can opt out by disabling your device's location setting, though some aspects of the Services may not function fully as a result.

In short: we process your information to provide, improve and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent, and only when we have a valid legal reason to do so.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including to:

• Facilitate account creation and authentication and otherwise manage user accounts, so you can create and log in to your account and keep it in working order
• Deliver and facilitate delivery of services you have requested
• Respond to user inquiries and offer support to resolve any issues with the requested service
• Send administrative information to you, such as details about our products and Services, and changes to our terms and policies
• Fulfil and manage orders, payments, returns and exchanges made through the Services
• Enable user to user communications where you choose to use offerings that allow communication with another user
• Save or protect an individual's vital interest, such as to prevent harm, where necessary

In short: we only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law, such as with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

The GDPR and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. These may include:

• Consent. Where you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time.
• Performance of a contract. Where processing is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
• Legal obligations. Where we believe it is necessary for compliance with our legal obligations, such as cooperating with a law enforcement body or regulatory agency, or exercising or defending our legal rights.
• Vital interests. Where we believe it is necessary to protect your vital interests or those of a third party, such as situations involving potential threats to safety.

We may process your information where you have given express or implied consent for a specific purpose. You can withdraw your consent at any time. In some exceptional cases we may be legally permitted to process information without consent, including for investigations and fraud prevention, business transactions, or where information is publicly available and specified by regulation.

In short: we may share information in specific situations described in this section, and with the following third parties.

Vendors, consultants and other third-party service providers. We may share your data with third parties who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties designed to safeguard your personal information; they cannot do anything with it unless we have instructed them to, and they will not share it with any organisation apart from us.

The categories of third parties we may share personal information with include:

• Invoice and billing: Stripe
• Social media sharing and advertising: Facebook advertising
• Web and mobile analytics: Google Analytics

We may also need to share your personal information in the following situation:

• Business transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company.

In short: we may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies, such as web beacons and pixels, to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements tailored to your interests, which may appear on our Services or on other websites.

Specific information about how we use these technologies and how you can refuse certain cookies is set out in our Cookie Policy.

We may share your information with Google Analytics to track and analyse the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit tools.google.com/dlpage/gaoptout. For more information on Google's privacy practices, please visit the Google Privacy and Terms page.

In short: we keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice, unless otherwise required by law.

We will only keep your personal information for as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law. No purpose in this notice will require us to keep your personal information for longer than three months past the termination of your account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it, or, if that is not possible, securely store it and isolate it from further processing until deletion is possible.

In short: we aim to protect your personal information through a system of organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100 percent secure, so we cannot promise that hackers, cybercriminals or other unauthorised parties will never be able to defeat our security. Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

In short: we do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18, or that you are the parent or guardian of a minor and consent to their use of the Services. If we learn that personal information from users under 18 has been collected, we will deactivate the account and take reasonable measures to promptly delete such data. If you become aware of any data we may have collected from a minor, please contact us at [email protected].

In short: depending on where you are located, applicable privacy law may give you rights that allow you greater access to and control over your personal information. You may review, change or terminate your account at any time.

In some regions, including the EEA, UK, Switzerland and Canada, you have certain rights under applicable data protection laws. These may include the right to request access to and a copy of your personal information, request rectification or erasure, restrict processing, request data portability, and not be subject to automated decision-making. In certain circumstances you may also have the right to object to processing. You can exercise these rights by contacting us using the details in the Contact section below, and we will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the UK and are unhappy with how we have handled your personal information, you can make a complaint directly to us. This is in addition to your rights under the UK GDPR and the Data Protection Act 2018.

How to contact us: Email [email protected].

What happens after you complain: we will acknowledge your complaint within 30 days of receiving it, investigate without unjustifiable or excessive delay, and keep you informed of progress and the outcome.

If you are not happy with our final response, you can refer your complaint to the Information Commissioner's Office, the UK supervisory authority:

If you are located in the EEA or UK and believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or the UK data protection authority. If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

If we are relying on your consent to process your personal information, you have the right to withdraw it at any time by contacting us using the details in the Contact section below or updating your preferences. This will not affect the lawfulness of processing before your withdrawal, nor will it affect processing conducted in reliance on lawful grounds other than consent.

You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails we send, or by contacting us using the details in the Contact section. You will then be removed from the marketing lists, though we may still send you service-related messages necessary for the administration of your account or to respond to service requests.

If you would like to review or change the information in your account, or terminate your account, you can log in to your account settings and update your user account. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases, though we may retain some information in our files to prevent fraud, troubleshoot problems, assist with investigations, or comply with legal requirements.

Most web browsers accept cookies by default. You can usually set your browser to remove or reject cookies, though this could affect certain features of our Services. For further information, see our Cookie Policy.

Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature you can activate to signal your preference not to have data about your browsing activities monitored and collected. No uniform technology standard for recognising and implementing DNT signals has been finalised, so we do not currently respond to DNT browser signals or any similar mechanism. If a standard for online tracking is adopted that we must follow in future, we will inform you in a revised version of this Privacy Notice.

In short: if you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah or Virginia, you may have the right to request access to and details about the personal information we maintain about you, correct inaccuracies, obtain a copy of, or delete your personal information, and withdraw your consent to processing. These rights may be limited in some circumstances by applicable law.

The table below shows the categories of personal information we have collected in the past twelve months, and whether each was actually collected. It includes illustrative examples and does not reflect the specific personal information collected from you.

We may also collect other personal information outside these categories through instances where you interact with us in person, online, or by phone or mail, in the context of receiving help through our customer support channels, participating in customer surveys or contests, and facilitating delivery of our Services and responding to your inquiries.

Learn more about the sources of personal information we collect in the What Information Do We Collect section above.

Learn more about how we use your personal information in the How Do We Process Your Information section above.

We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve months.

We may use your personal information for our own business purposes, such as undertaking internal research for technological development. This is not considered "selling" of your personal information.

You have rights under certain US state data protection laws, though these are not absolute and we may decline a request as permitted by law. These rights include:

• Right to know whether we are processing your personal data
• Right to access your personal data
• Right to correct inaccuracies in your personal data
• Right to request deletion of your personal data
• Right to obtain a copy of the personal data you previously shared with us
• Right to non-discrimination for exercising your rights
• Right to opt out of processing used for targeted advertising, the sale of personal data, or profiling

Depending on the state where you live, you may also have the right to access categories of personal data being processed, obtain lists of third parties data has been disclosed to, review and correct how data has been profiled, limit use of sensitive personal data, and opt out of collection via voice or facial recognition features, each as permitted by applicable state law.

To exercise these rights, you can contact us by submitting a data subject access request, by emailing us at [email protected], or by referring to the contact details at the bottom of this document.

Under certain US state data protection laws, you can designate an authorised agent to make a request on your behalf. We may deny a request from an agent who does not submit proof of valid authorisation.

Upon receiving your request, we will need to verify your identity. We will only use the personal information provided in your request for this purpose. If we cannot verify your identity from information already held, we may request additional information for security and fraud-prevention purposes. If submitted through an authorised agent, we may need additional verification and the agent will need to provide written, signed permission from you.

Under certain US state data protection laws, if we decline to take action on your request, you may appeal by emailing us at [email protected]. We will inform you in writing of any action taken, including a written explanation of the reasons for the decision. If your appeal is denied, you may submit a complaint to your state attorney general.

In short: yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this notice. If we make material changes, we may notify you by prominently posting a notice or directly sending you a notification. We encourage you to review this Privacy Notice frequently.

If you have questions or comments about this notice, you may email us or contact us by post at:

Based on the applicable laws of your country or state of residence, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of it. These rights may be limited in some circumstances by applicable law.

To request to review, update or delete your personal information, please fill out and submit a data subject access request.